FAQs

Q: How can i find the right product?

A: Please send us your requirements, we will recommend our standard products, if it's not fit, we will do the necessary adjustment & customization.

Q: How to customize the product?

A: Customized procedures goes like this: Project scope clarification→Fill TSD Requirement Form→Engineering analysis→Cost→Evaluation→Customer confirmation→Providing drawing→Customer confirmation→Sampling →Customer approval →Mass production

Q: Do you accept sample order or small quantity order?

A: Yes, you can place sample orders for testing first, and small quantity order as pilot production (no less than MOQ)

Q: When will my order be dispatched?

A: Same-business-day dispatch for in-stock items:

• The order cut-off time is 9 p.m. for the same-business-day dispatch of in-stock items
• We will dispatch orders received on Saturday or Sunday the following business day

Although we strive for fast delivery of your orders, certain orders may take longer to dispatch. These include, but are not limited to:

• Orders of goods not currently in stock
• Orders placed with a request for a future release date, or a consolidated shipment
• Orders with special packaging or handling requests
• Orders placed by an account which is under credit review

Please note that customs clearance may also impact the delivery time.

Lead Time

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A:

Customization

Q: What are your payment terms?

A: We accept various payment methods, such as T/T, Credit Card, Paypal, etc. The specific payment terms can be negotiated according to the order amount and customer credit status.